- TRAINING ELEMENTS -
"LEGENDARY CUSTOMER SERVICE"
During this session, we will discuss market based facts about today’s discerning tire customers. Discussions will include ideas on “How to sell in a competitive environment” and “How to stand out as the Best in customer service”. In addition, proven tire selling methods will be presented. Attendees will leave the session with advanced knowledge to help grow your business.
Legendary Customer Service:
- Make your outlet the “Best” in Customer Service
- Competitive Environment in Today’s Market
- You Versus the Competition – Selling Against Competition
- Telephone Techniques – Effective Methods
- Your Price is Too High – Dealing With this Perception
- Handling Objectives – Turn Negatives into Positives
- Closing the Sale
- Enhanced Class Involvement
- Seasoned Sales People
- Those needing a full “Sales Refresh”
- All Tire Dealers - Not brand specific
This training will be conducted by a professional outside instructor with vast knowledge of our industry